08 Mar 2017
Piper Alderman has been named winner of the Most Improved Net Promoter Score in the 2017 Australian Financial Review Client Choice Awards.
The Client Choice Awards are regarded as the most prestigious awards for professional service firms in Australia.
Beaton Consulting on behalf of The Financial Review surveyed the clients of all 94 firms that enter the awards, gathering responses from actual buyers and users of professional services, including in-house professional specialists, business owners, chief executives, chief financial officers, senior public and private sector line managers, purchasing professionals and a range of other buyers of professional services. Clients are asked to rate the firms on a range of criteria. The winners are firms and individual practitioners who achieve consistently higher client ratings than their competitors and peers, respectively.
On winning the award, Managing Partner Tony Britten-Jones, said:
"Winning a Client Choice Award is an outstanding achievement for Piper Alderman as our client relationships underpin everything that we stand for as a firm. It is particularly pleasing to have won the Most Improved Net Promoter Score Award as this demonstrates our clients’ willingness to recommend our services to others and affirms our approach and commitment to delivering superior client service”.
"Understanding our clients' businesses is a commitment shared by everyone at the firm and we are delighted to have been recognised by our clients and thank them all for their ongoing support”.
Piper Alderman was also named as a finalist the Best Law Firm (revenue $50m).